Success Story
How Wondery Outdoors' One Placement Inspired a Multi-Hire Journey
Client
Wondery Outdoors
Result
3 full-time hires
Impact
from one first placement
Wondery Outdoors started with one hire and kept adding roles across the team.
The Challenge
Wondery Outdoors is an outdoor goods and women's apparel brand based in California. Its bucket list water bottles went viral and sell on Amazon and other online stores.
Demand kept climbing. The team needed more hands in customer service and marketing, and each role called for real experience with tools like Zendesk, Gorgias, Meta Ads Manager, and Klaviyo.
Our Approach
We started with one role: a Customer Service Specialist to handle customer questions and complaints across every channel.
After that first hire stood out, Wondery came back for two more. We matched them with a Paid Media Buyer to plan and improve ad campaigns, and a Retention Specialist to run email and SMS programs. Each hire brought at least six years of experience.
The Results
Wondery now has three full-time remote professionals on its team, covering customer service, paid media, and retention. Wondery directs their day-to-day work and owns the results.
President and Co-Founder Wayne Borromeo shared the story on The Andrew Faris Podcast.
It was really honestly a seamless, fantastic process.
President and Co-Founder, Wondery Outdoors
