Buyers get answers each day, when you add offshore customer support on your hours.
When tickets pile up, buyers wait days for answers and your support lead spends the day in the inbox. An offshore customer service specialist answers calls, emails, and chats, tracks orders, and handles returns. Your manager still sets the policies and takes the hard cases, so service quality stays with your team.
Your offshore hire will typically:
Works in the tools you already use:
Emails and chats get answered every day, before tickets pile up.
Late packages, returns, and refunds get sorted before buyers ask twice.
Your support lead handles hard cases instead of the whole queue.
Offshore customer service is offered in many countries. Here is what sets support talent in the Philippines apart.
About 1.68 million people work in the country's contact center and business process services, which its industry group calls mature.
North American buyers make up 65 to 70 percent of the outsourcing industry's demand, and retail is 14 to 18 percent.
English is an official language for teaching, and the Philippines ranks 28th of 123 countries for English proficiency, ahead of India and Colombia.
Global firms staff their own Philippine centers with about 270,000 people, and customer service is a mature function there.
More Staffing helps mid-market U.S. companies add offshore customer support with a customer service specialist in the Philippines. Your specialist answers tickets, chats, and calls and works each issue to a fix. Every candidate passes six vetting gates before you meet them. You pay $1,000 a month plus your hire's pay, and a $1,000 one-time engagement fee.
Estimates only. U.S. figures use BLS median pay plus benefits and hiring costs. Offshore figures are based on our current rates for mid-level Filipino hires. Entry-level costs less, senior costs more. Exact figures on your call.
Most offshore hires start 3 to 4 weeks after your first call.
Walk us through the role, your hours, and your budget in 30 minutes.
We write the role brief and price it. You approve both first.
Review vetted Filipino candidates and work samples, then interview.
Choose your hire. We handle payroll, contracts, and a smooth first day.
Your hire answers the daily calls, emails, and chats, tracks orders, and handles returns, so buyers stop waiting days. Your manager still sets the policies and takes the hard cases, so service quality stays with your team. Most offshore hires start 3 to 4 weeks after your first call.
You save $37,725 in year one. A U.S. specialist costs $69,445 with benefits, taxes, and recruiting. Hiring through us totals $31,720, based on what our mid-level hires are paid. Entry-level specialists earn less, and senior ones earn more. You get exact figures on your call.
Yes. Your hire works your time zone or an agreed overlap. You walk us through the role, your hours, and your budget on a 30 minute discovery call. We confirm those hours before the search starts, and they go into the role brief you approve.
Look for a partner that tests written ticket replies before you meet anyone and shows the full cost up front. Every offshore customer service hire we place passes six vetting gates. The work assignment is a written reply to a ticket like the ones your team gets.
We support your hire well past the first day, starting with a 30 to 90 day onboarding plan. Your specialist also gets coaching, community, and events through our monthly fee. If the fit still falls short, you get 1 free replacement over the first 12 months.